Complain about a faulty item

To complain about a defective or faulty item, please proceed as follows:

1. Contact our customer service: Send an e-mail to info@uhrenportal24.de. Please include your order number and a brief description of the problem.

2. Provide pictures of the defect: To speed up the process, please take photos of the defect and attach them to the e-mail. This will help us assess the damage better and assist you faster.

3. Receive return instructions: Our customer service will contact you promptly to discuss the next steps, such as returning the item for repair, replacement, or refund.

4. Receive return label: If a return is necessary, we will provide you with a return label so you can send the faulty item back to us free of charge.

We apologize for the inconvenience and are working to resolve the issue as quickly as possible. Your trust and satisfaction are very important to us.

Note: The address given in the imprint is our office address. Returns are not processed there!