Frequently asked questions
Delivery
We currently only deliver within Germany.
Delivery time within Germany is usually 2-5 business days. Delivery times abroad may vary depending on the destination. You can find precise information in your order confirmation.
Yes, you will receive a tracking number as soon as your order has been shipped. With this, you can check the status of your delivery online at any time.
Returns and revocation
You have the right to revoke your order within 14 days without giving any reasons. In addition, we offer a voluntary return policy of another 16 days.
To return an item, please send an email to info@uhrenportal24.de with your return request. After approval of the return, you will receive a return label from us as well as instructions for return shipping.
There are no costs for return shipping within Germany.
As soon as we have received the returned items, we will refund the purchase price to you within 14 days via the payment method you used.
Warranty
Yes, the statutory warranty rights apply. Should there be specific guarantees beyond this, they are noted in the product description.
If your product has a defect, please contact us via our customer service. We will arrange for a repair, replacement, or refund in accordance with the statutory warranty rights.
Originality of our products
Yes, with us you only receive original brand products. We only work with authorized dealers and manufacturers to ensure the authenticity of the goods.
Yes, each of our products comes with a certificate of authenticity that confirms its originality.
Order process and payment
We offer various payment methods, including credit card, PayPal, Klarna, and instant bank transfer. All details can be found in the checkout area of our online shop.
Additionally, we also offer the option of payment by bank transfer.
If you wish to use this payment method, please contact us at info@uhrenportal24.de.
We will then send you a proforma invoice. As soon as you send us a copy of your bank transfer, we will reserve the item for you for 7 days. Shipping will take place once the amount has been received in our business account.
Payment is due immediately after the order is completed.
Unfortunately, changes to an order cannot be made after it has been completed. Please contact us directly if there is a problem so we can assist you.
Contact and customer service
You can reach our customer service by email at info@uhrenportal24.de or by phone at +49 1573 3745167. We are available for you from Monday to Friday.
If your question has not been answered here, simply contact our customer service. We will be happy to help you!
Discounts
Yes, just send us an email to info@uhrenportal24.de. We will be happy to check if we can offer you a discount as a new customer.